Online Help

Pre-sales

If you have any questions before making a purchase, chat with our online operaters to get more informations.

After-sales

If you need any help about the after-sales issues, please submit a ticket.

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Shipping Policy
Home » FAQ

FAQ

Frequently Asked Questions

Do I have to register to place an order?

Placing an Order

Changing an Order

Order Status

Returns/Exchanges

Shipping

Incorrect/Faulty Item

How often do you restock an item

California Proposition 65 Warning

Do I have to register to place an order?

Yes, it is required to register when you shop online with us. To register, enter your email and create a password and enjoy 20% off your first order. Otherwise, you may log in to your existing account then proceed to checkout.
What are the benefits to registering with us?
• Fast and easy checkout for future transactions
• Receive tracking info via email update
• Easy access to your order history and status
• Store your favorite items in your shopping cart for the next time you log into your account. However, please note that storing items does not prevent items from going out of stock.
• Receive sweet deals such as exclusive discounts, promotions and special offers

How do I change details on my MMC account?
Details on your MMC account may be changed at any time. Once you are logged in, you may:
• Change your Email Address and/or Password
• Edit/Add Shipping Address

I forgot my password, what should I do?
You may reset your password by following the steps below:
• Click Sign In on the top right corner of our homepage
• Select 'Forgot your password?'
• Enter your registered email address in the provided box
• You will then be sent a link to create a new password. If you cannot locate our email, be sure to check your junk mail folder as well as ensure that your email settings are set to recognize MakeMeChic.com as a ‘safe’ sender.
• Enter the new password to log into your account.

Placing an Order

Is it safe to order from you?
It is safe to place your online order with us. We use one of the most secure online ordering system and are constantly updating and improving our software to make sure we offer the highest possible security at all times.
We are also a member of BBB (Better Business Bureau). A nonprofit organization focused on advancing marketplace trust and which promotes the highest possible industry standards and best practices to ensure honest and truthful transactions.
We also utilize secure socket layer (SSL) technology which any personal information obtained through MakeMeChic.com is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.

Can I order if my country is not listed on your website?
If your country is not listed in the drop down of countries we ship to in the checkout page, then we recommend you using a mail forwarding company. You would be charged the standard domestic rate from us to ship the package to your desired forwarding company.

Why can’t I add an item to my shopping cart?
To add an item to your shopping cart:
1. Select the color
2. Select a size
3. Input quantity then click the “Add to Cart” Button.
If there is a notification that an item is not available when attempting to add the item, then that means the item is currently sold out and we are in the process of removing it from our site. We do restock our popular items often, so don’t hesitate to check for that item at a later time!

Changing an Order

Can I change my order?
Once you’ve placed your order, we’re unable to change it in any way – this includes changing the size or color of an item, removing an item, combining orders, changing the address or payment method.

Can I cancel my order?
Generally once an order is made we cannot guarantee that it can be cancelled. When the invoice is transmitted to our warehouse, we will not be able to cancel the order. Once you receive your item, you may still try it out (and end up loving it!) But if you would still like to return the item, we have a very easy return process. Get the full details under the category “Returns/Exchanges” on this page.

Order Status

I didn’t receive an order confirmation or shipping confirmation email. What should I do?
It is possible that our e-mail could have gone to your junk mail folder or we have an incorrect e-mail address. Please contact us at by submitting a ticket. To submit a ticket, hover over ‘Online Help’ on our homepage and select ‘Submit a Ticket’

What is the status of my order?
You can check the status of your order by logging in to your account under “My Account” Tab on the home page. Once the order is placed, we will email you an order confirmation. Once the order is shipped, we will email you a shipping notification with a tracking number. All standard orders will ship out within 3 business days, and Expedited orders will ship out the same days if placed by 9:00am PST Monday through Friday excluding holidays.

I placed my order on the weekend with expedited shipping, why my order hasn’t shipped out yet?
All orders received on weekends are processed the following business day including Expedited orders.

Why do I need to verify my payment on my order?
Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before it is sent out for shipping. We carefully evaluate accounts to protect our shoppers from any unwanted billings. If we are not able to get in touch with you to complete your verification, your order will be subject to cancellation without further notice.

Returns/Exchanges

What is your return policy?
If you're not absolutely obsessed with your recent purchase, you may return it for a refund. Returns are accepted within 30 days from the date your package ships from us. Accessories, handbags and sale items however, are final sale. We cannot accept any worn, washed or altered items. Please refer to our Return/Exchange policy for more information.

Can I still return an item without tags or shoes without the shoe boxes?
You may still return the item back to us as long as the item is not worn and within our 30 day return policy. However, all items without the original shoe box or proper wrapping will be subject to a 50% restocking fee.

What is the status of my return or exchange?
Refunds are processed within 15 business days after our receipt of package. The returned parcel remains your responsibility until it arrives to us, so remember ask for proof of postage in case it goes missing. Once your return / exchange is processed, you will be emailed with a confirmation.

Shipping

How come my free shipping coupon is not working?
Free shipping does not apply to international shipping addresses, including Alaska, Hawaii, APO/FPO, Puerto Rico, Guam or other US territories. If you are eligible for the free shipping coupon and it was not applied to your order, feel free to contact us via live chat and we would be happy to apply this for you. Please note, only one coupon code is valid per order.
Do I get the original shoe box?
We ship all our shoes and boots in its individual boxes unless the item is on sale or under $10. These are final sale and may not come with a shoe box.
What happens if I am not in when my order arrives?
If you have chosen Standard Ground Shipping and you are not in when your parcel arrives, it is up to the shipping carrier whether they feel it is safe to leave the package or require a signature. If you’ve chosen Expedited Shipping and you are not in when your parcel arrives, a card will be left telling you how to pick up your order or rearrange delivery.

How is shipping charge calculated?
For all US orders, ground shipping is charged on a flat rate basis, regardless of the weight of your order we charge. Expedited shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.

How long will my package take to deliver?
For all domestic packages:
• Standard Ground (4-8 business days)

Incorrect/Faulty Item

I have received an incorrect item in my order, what can I do about this?
We want to sort out any issues with your order straightaway. If an item you receive is damaged, please contact our customer service team via live chat with the order number, the faulty item’s name and sku, and a quick description of the damage. We will get back to you within 4 business hours and send you a replacement item as quickly as we can.

I have received a faulty item, what can I do about this?
We want to sort out any issues with your order straightaway. If an item you receive is damaged, please contact our customer service team via live chat with the order number, the faulty item’s name and sku, and a quick description of the damage. We will get back to you within 4 business hours and send you a replacement item as quickly as we can.

An item is missing from my order, what can I do about this?
If an item is missing from your order, please contact our customer service team with the order number, and the missing item’s name and number. We will get back to you within 4 business hours and resolve it for you as quickly as we can.

How often do you restock an item?

We like to offer the latest trends and have exciting new products arriving daily. This means not all of the items will be restocked- although occasionally we do like to restock our popular items! Check our “Just In” section for our latest arrivals and possible restocks. You could also look for a similar item by typing in a keyword or description in our search box on our website. You may also narrow down the selection by using the “Refine By” section on the right hand side of the screen.

California Proposition 65 Warning

Some of our products such as accessories or shoes are made of vinyl or imitation leather which may contain lead. In accordance with Proposition 65, we issue the following warning to our California customers: “This product contains lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Do not allow children to mouth or chew.”

Do you have a physical store?
Makemechic.com is an online-store, this allows us to provide our customers with large selections of fashion merchandise quickly. If you would like to know what’s new on MakeMeChic.com, simply stay connected with us via our weekly newsletter, Facebook, Pinterest, Instagram and Twitter!

CONTACT US

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Our Customer Service team is always ready to help! We believe in the timeliness of customer service, and will do everything possible to satisfy our customers' needs. If you have any problems, comments, or suggestions, please contact us.

Online Help Requests will be replied within 3 minutes. (Responses may be slower during peak seasons)
Tickets will be responded to within 24 hours. (Responses may be slower during peak seasons)

To solve your problem quickly, Please Note:

  • 1.For questions before purchase, please refer to our FAQ;
  • 2.For questions regarding order confirmation and tracking information, please refer to our FAQ page;
  • 3.Exchange or Return, Refer to our Return Policy.
  • 4.To track your order please refer to: Track my order.

Pre-Purchase Support:

If you have any questions before making a purchase, please use our Online Help page.

Post-Purchase Support:

For questions after you have made a purchase, such as to inquire about Order Status, or if you need help, please log in to your account and go to the My Orders section then click on the order that you need help with. In the Order Details page, you can easily review order details, track order progress, and ask for help by submitting a Customer Service Ticket. We typically respond to all tickets within 1 working day. Please check the Customer Service Guide for more information.

2016-07-29 00:35:39

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