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Frequently Asked Questions


Registration

Placing an Order
Changing an Order
Order Status
Returns/Exchanges
Shipping
Incorrect/Faulty Item
How often do you restock an item
California Proposition 65 Warning
Contact Us
 

 




Registration

Do I have to register to place an order? It is not required to register when you shop online with us, although it is a highly recommended. There is an option where you can checkout as a guest.

What are the benefits to register with us?
• Fast and easy checkout for future convenience. Registering allows you to place orders without having to fill in your information every time you shop with us.
• Receive tracking info via email update
• Easy access to your order history and status
• Ability to store your favorite items in your shopping cart the next time you log in. Note: Storing items does not mean they are saved in inventory, and does not prevent items from going out of stock
• Receive benefits such as exclusive discount/promos and special offers

How do I change details on my MMC account?
You can log in to your account anytime. Once you are logged in you can change your:
• Password
• Email Address
• Edit/Add Shipping Address

I forgot my password, what should I do?
You may reset your password by following the steps below:
• Click Log In at the top right of our home page
• Select ‘Forgot Your Password’ under the Registered User section
• You’ll be asked to enter your MMC registered email address
We’ll email you a link to create a new password. It’s worth checking your junk mail folder if you don’t receive our email and make sure your mail settings lists MakeMeChic.com as a ‘safe’ sender. Once you’ve done this, you’ll be able to enter your new password to log in to your account.




Placing an Order

Is it safe to order from you?
It is safe to place your online order with us. We use one of the most secure online ordering system and are constantly updating and improving our software to make sure we offer the highest possible security at all times.
We are also a member of BBB (Better Business Bureau). A nonprofit organization focused on advancing marketplace trust and which promotes the highest possible industry standards and best practices to ensure honest and truthful transactions.
We also utilize secure socket layer (SSL) technology which any personal information obtained through MakeMeChic.com is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.

Can I order if my country is not listed on your website?
If your country is not listed in the drop down of countries we ship to in the checkout page, then we recommend you using a mail forwarding company. You would be charged the standard domestic rate from us to ship the package to your desired forwarding company.

Why can’t I add an item to my shopping cart?
Here are the steps adding an item to your shopping cart:
1. Select the color
2. Select a size
3. Input quantity then click “Add to Cart” Button.
If there is a notification that an item is not available when attempting to add the item, then it means the item is currently sold out and we are in the process of removing it from our site. We do restock our popular items often, so it’s worth checking for the item at a later time.




Changing an Order

Can I change my order?
Once you’ve placed your order, we’re unable to change it in any way – this includes changing the size or color of an item, removing an item, combining orders, changing the address or payment method.

Can I cancel my order?
Generally once an order is made, we cannot guarantee that it can be cancelled. When the invoice is transmitted to our warehouse, we will not be able to cancel the order. Once you receive your item, try it out! You might still end up loving it! But if you would like to send back the item for either a return or exchange to another item, we have a very easy return/exchange policy for you! You can get the full details under




Order Status

I didn’t receive an order confirmation or shipping confirmation email. What should I do?
It is possible that our email could have gone to your junk mail folder or we have an incorrect email address. Please contact us at 909-595-3330 or orders@makemechic.com so that we may resend you an email confirmation.

What is the status of my order?
You can check the status of your order by logging in to your account under “My Account” Tab on the home page. Once the order is placed, we will email you an order confirmation. Once the order is shipped, we will email you a shipping notification with a tracking number. All standard orders will ship out within 3 business days, and Expedited orders will ship out the same days if placed by 9:00am PST Monday through Friday excluding holidays.

I placed my order on the weekend with expedited shipping, why my order hasn’t shipped out yet?
All orders received on weekends are processed the following business day including Expedited orders.

Why do I need to verify my payment on my order?
Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before acceptance to shipping. We carefully evaluate accounts to protect our shoppers from any unwanted billings. If we are not able to get in touch with you to complete your verification, your order will be subject to cancellation without further notice.




Returns/Exchanges

What is your return policy?
For any reason you are not satisfied with an item, you may return it for a refund. We accept returns postmarked within 30 days from the date your package ships from us. Final sale items excluded. We cannot accept any worn, washed or altered items. Please refer to our Full Return/Exchange Policy for more information.

Can I still return an item without tags or I no longer have the shoe boxes?
You may still return the item back to us as long as the item is not worn and within our 30 day return policy. However, all items without the original shoe box or proper wrapping will be subject to a 50% restocking fee.

What is the status of my return or exchange?
Refunds are processed within 15 business days after our receipt of package. The returned parcel remains your responsibility until it arrives to us, so remember ask for proof of postage in case it goes missing. Once your return / exchange is processed, you will be emailed with a confirmation.




Shipping

How come your Free Shipping coupon is not working?
If your shipping destination is an international address, Alaska, Hawaii, APO/FPO, Puerto Rico, Guam or other US territories, then the free shipping coupon is not valid. If you are eligible for the free shipping coupon and it was not applied to your order, feel free to contact us and we would be happy to apply this for you. You may contact us at 909-595-3330 from 9:00am – 4:00pm PST from Monday to Friday, or email us at orders@makemechic.com. Please note, only one coupon code is valid per order, and free shipping code does not apply to any of the items in Sale, Hot Deals, Daily Fix, Buy 1 Get 1 Free, Doorbusters, Shoes + Boots Under $20, and Clothing + Accessories Under $20

Do I get the original shoe box?
We ship all our shoes and boots in its individual boxes unless the item is on sale or under $10. These are final sale and may not come with a shoe box.

What happens if I am not in when my order arrives?
If you have chosen Standard Ground Shipping and you are not in when your parcel arrives, it is up to the shipping carrier whether they feel it is safe to leave the package or require a signature. If you’ve chosen Expedited Shipping and you are not in when your parcel arrives, a card will be left telling you how to pick up your order or rearrange delivery.

How is shipping charge calculated?
For all US orders, ground shipping is charged on a flat rate basis, regardless of the weight of your order we charge. Expedited shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected. For all international orders, all shipping methods are calculated automatically at the checkout page when both the destination and delivery service are selected.

How long will my package take to deliver?
For all domestic packages:
• Standard Ground (2-10 business days)
• 2 Day (2 business days, excluding weekends and holidays)
• Standard Overnight (1 business day, excluding weekends and holidays)

I live outside of United States, how long will it take to receive my order?
• Ground (2 - 4 weeks) This service is only available to select destinations
• International Economy (7-15 business days)
• International Priority (3-6 business days)
Expedited shipment time cannot be guaranteed due to possible delays in customs. Please note, MakeMeChic.com is not responsible for any additional charges imposed by your country’s government, such as tax and duties.




Incorrect/Faulty Item

I have received an incorrect item in my order
We want to sort out any issues with incorrect items straightaway. Please contact our Customer Service team with the order number and the incorrect item’s name and number. We will get back to you within 4 business hours and resolve it for you as quickly as we can.

I have received a faulty item
We want to sort out any issues with faulty items straightaway. If you discover a fault, please contact our Customer Service with the order number, the faulty item’s name and number, and a description of the fault. We will get back to you within 4 business hours and send you a replacement item as quickly as we can.

An item is missing from my order
If an item is missing, please contact our Customer Service team with the order number, and the missing item’s name and number. We will get back to you within 4 business hours and resolve it for you as quickly as we can.




How often do you restock an item

We like to offer the latest trends and have exciting new products arriving daily. This means not all of the items will be restocked – although occasionally stock may become available, so it’s worth checking for the item again. You may also check our Back In Stock for updates in restocks. You could also look for something similar – all you need to do is type a description or trend into the search box on our website. You can narrow down the selection by using our ‘Refine By’ section on the right hand side of the screen. Our New In section includes all our latest items, so it’s always worth a look!




California Proposition 65 Warning

Some of our products such as accessories or shoes are made of vinyl or imitation leather which may contain lead. In accordance with Proposition 65, we issue the following warning to our California customers: “This product contains lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Do not allow children to mouth or chew.”




Contact Us

Email us at: orders@makemechic.com
Emails are answered in the order they are received.
We are closed weekends and holidays.
 
Customer Service Hours: 
Monday through Friday, 9:00am – 4:00pm PST

Phone: 1-909-595-3330

Mailing Address:
MakeMeChic.com
17009 Green Drive, Unit B
City of Industry, CA 91745

Do you have a physical store?
Makemechic.com is an online-store, this allows us to provide our customers with large selections of fashion merchandise quickly. If you would like to know what’s new on MakeMeChic.com, simply stay connected with us via our weekly newsletter, Facebook, Pinterest, Instagram and Twitter!

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Full Return/Exchange Policy

If for any reason you are not satisfied with an item, you may send it back to us for a refund. We accept returns postmarked within thirty (30) days from the date your package ships from us. Final sale items excluded. If items are worn, altered, or over 30 days, we will not accept the return. Returns without wrapping or shoe boxes are subject to a 50% restocking fee.

Shipping and handling fees are non-refundable. The buyer is responsible for return shipping fee.

Here are the steps to return or exchange your item(s):

  • Complete Product Return & Exchange Form. Download Here. Make sure the form is filled out with your order number and placed in your returns parcel. We can’t process your return without these details.
  • If you would like to exchange your product for a different item, please fill out the Exchange portion of the form and we will send back your requested item to you with Free standard ground shipping! In cases where the item requested is not available, a refund for the item will be issued instead. If you need your item urgently, please go ahead and place a new order and note it on the Return & Exchange Form. 
  • Please return your item in brand new condition. Original tag or shoe box is required. The parcel remains your responsibility until it arrives with us, so remember shoe boxes must be wrapped or protected with suitable packaging and ask for proof of postage in case it goes missing. Unwrapped packages will be subject to a 50% restocking fee.

        Return To:
        MakeMeChic.com - Returns
        17009 Green Drive Unit B
        City Of Industry, CA 91745

Always keep a record of your return tracking numbers. Refunds are processed within 15 business days after our receipt of package. We'll send you an email confirmation when your refund has been issued. Refunds will be credited via the original payment method. Refunds may take three (3) to five (5) business days to post to your account, depending on your bank and/or credit agency. If you do not receive your refund within fifteen (15) business days of our receiving your package, please email us at returns@makemechic.com with your order information. If a package is refused or undeliverable, it is the buyer's responsibility to contact us to request reshipment, otherwise packages will be processed as a return . Reshipments will incur a reshipping fee.

Returns are subject to a shipping deduction per item if any free shipping promotions were applied.

Final Sale Items

  • Doorbusters & Daily Fix categories are Final Sale
  • Accessories, Lingerie, Bodysuits, Swimsuits, Costumes, and Sale items are Final Sale
  • International orders are Final Sale