Makemechic

If for any reason you are not satisfied with an item, you may return it for a refund within thirty (30) days from the date of receiving the order or a 50% restocking fee will be applied. Shipping and handling fees are non-refundable. The buyer is responsible for return shipping.
• Complete Product Return Form. Download Here. Returns without the Product Return Form and Invoice copy will cause delay in processing time.
• Original packaging is required along with any original tags from apparel items if applicable. Shoe boxes must be wrapped with thick paper/plastic. Unwrapped packages will be subject to a 50% per-item restocking fee.
• Only new unworn items are accepted. If returned items have been worn, a 50% restocking fee will be applied

Return To:
MakeMeChic.com
17009 Green Dr, Unit B
City of Industry CA 91745

**Always keep a record of your return tracking numbers and receipts**
Refunds are processed within 15 business days after our receipt of package. Refunds will be credited via the original payment method. Refunds may take three (3) to five (5) business days to post to your account, depending on your bank and/or credit agency. If you do not receive your refund within fifteen (15) business days of our receiving your package, please contact us at returns@makemechic.com with your order information. If a package is refused or undeliverable, it is the buyer's responsibility to contact us to request reshipment, otherwise packages will be processed as a return. Reshipments will incur a reshipping fee.

Vouchers purchased from a third party company(ie: Groupon or Living Social), returns or refunds can only be processed as store credit in form of a coupon code that will expire in 30 days of processing.

Damaged/Defective/Wrong item Policy: We strive to make every purchase correct and check for any damages prior to shipping. If you recieve an item that was not ordered or is defective, please prepare clear images of the item and email us with your order# to orders@makemechic.com and we will make it right. Items must be reported unworn within 30 days of purchase. 

Returns are subject to a shipping deduction if free shipping was used on the order unless a new exchange purchase is made or if original items kept still exceeds $60.

All sales are final for clearance items (including products $10 or less, which may not ship with original shoe boxes), reduced price items, buy 1 get 1 free, shoes under $20, hot deals, swimwear, accessories, international/ Canada orders, lingerie, costumes, Leg Avenue, and Be Wicked items.

NOTE: If return packages are received with any balanced owed on the postage, the shipping fees will be deducted from return credit amount. To avoid added postage fees, we recommend sending back packages with USPS priority mail service.

Because Fashion items turn over rapidly, we cannot hold items for exchanges and items must be sent back within thirty (30) days from the date of receiving the order or a 50% restocking fee will be applied. Customers are responsible for the return shipping. Please follow the instruction below.

• If you would like to receive your items right away, please place brand new order online for item you wish to exchange for.
  • 1. Complete our Product Return and Exchange Form. Download Here. Returns without the Product Return and Exchange Form and Order/Invoice copies will cause delay in processing time.
  • 2. Send back the item(s) you would like to return with their original packaging, along with any original tags from apparel items if applicable. Shoe boxes must be wrapped with thick paper/plastic shipping bag. Unwrapped packages will be subject to a 20% per-item restocking fee.
  • 3. MakeMeChic.com is happy to exchange your merchandise for another size or even another item, please fill out sections 2 and 3 of the Product Return & Exchange Form. Please note that you are responsible for all return shipping costs, but we will send out the new item(s) with our FREE standard ground shipping. If the item is not available at the time of processing, we will go ahead and process a refund back to your account.
  • Only new unworn items are accepted. If returned items have been worn or are past the 30 days, a 50% restocking fee will be applied

  Return To:
  MakeMeChic.com - Returns
  17009 Green Dr, Unit B
  City of Industry CA 91745

  **Always keep a record of your return tracking numbers and receipts**
  Refunds are processed within 15 business days after our receipt of package. Refunds will be credited via the original payment method. Refunds may take three (3) to five (5) business days to post to your account, depending on your bank and/or credit agency. If you do not receive your refund within fifteen (15) business days of our receiving your package, please contact us at returns@makemechic.com with your order information. If a package is refused or undeliverable, it is the buyer's responsibility to contact us to request reshipment, otherwise packages will be processed as a return and will be charged the original shipping plus return shipping to us. Reshipments will incur a reshipping fee.
  
  Vouchers purchased from a third party company(ie: Groupon or Living Social), returns or refunds can only be processed as store credit in form of a coupon code that will expire in 30 days of processing.

  Damaged/Defective/Wrong item Policy: We strive to make every purchase correct and check for any damages prior to shipping. If you recieve an item that was not ordered or is defective, please prepare clear images of the item and email us with your order# to orders@makemechic.com and we will make it right. Item must be unworn and reported within 30 days of purchase. 

  Returns are subject to a shipping deduction if free shipping was used on the order unless a new exchange purchase is made or if original items kept still exceeds $60.

  All sales are final for clearance items (including products $10 or less, which may not ship with original shoe boxes), reduced price items, buy 1 get 1 free, shoes under $20, hot deals, swimwear, accessories, international/ Canada orders, lingerie, costumes, Leg Avenue, and Be Wicked items.

  NOTE: If return packages are received with any balanced owed on the postage, the shipping fees will be deducted from return credit amount. To avoid added postage fees, we recommend sending back packages with USPS priority mail service.

We accept the following forms of payment in U.S. dollars only:

    * American Express

    * Mastercard

    * Visa

    * Discover

    * Paypal

    * eCheck (via PayPal)

We do not accept gift cards, unemployment cards, EBT, money orders, money transfers, or wire transfers.

PayPal payments received outside of the MakeMeChic checkout process will delay your order. Buyer is responsible for keeping record of payment.

Due to our efforts to ensure that you receive your order as quickly as possible, once an order is submitted, it is usually not possible to change or cancel your order. For cancellation requests, contact us at the number provided on your email receipt and speak to a live representative M-F 9am-530pm PST. If you prefer to email (orders@makemechic.com), please include “CANCELLATION” in your subject line. We will try out best to accommodate your requests, but it is not guaranteed any changes can be made once checkout has been completed.  

If a package is refused or undeliverable, it is the buyer's responsibility to contact us to request reshipment, otherwise packages will be processed as a return and will be charged the original shipping plus return shipping to us. Reshipments will incur a reshipping fee.

For our buyers' protection, the name, billing, and shipping address must match the information registered with the card being used to purchase. If you need us to ship to an address other than your billing address, please enter the address in the Shipping Address during checkout.

All orders placed after 9 am PST, will be process the following business day (excluding weekends and holidays). Please allow 2-4 business days for your order to be shipped out from our warehouse. All 2^nd day and overnight shipments will receive first priority.

Items $10 or less are final sale and may not be shipped with shoe boxes.

Orders may be randomly selected for verification purposes by our Fraud Prevention Team, we may request for further identification/documentation for security purposes. Please note that we reserve the right to cancel any order due to potential fraud .

• Standard Ground (2-10 business days)
• FedEx 2nd Day (2 business days, excluding weekends and holidays)
• FedEx Standard Overnight (1 business day, excluding weekends and holidays)

Example: If you place a FedEx Overnight order on a Friday after 9 am PST, it will be processed the next business day which is the following Monday and delivered the next day on Tuesday.

FedEx 2nd Day and Standard Overnight service is not available for:

PO Boxes

US territories (e.g. PR, Virgin Islands, Guam)

Military bases (e.g. APOs/FPOs, AE)

Hawaii

Alaska

*FedEx only delivers Monday-Friday and is closed: Saturdays-Sundays. For more details, please visit www.FedEx.com. USPS Express Mail may take up to five (5) business days. For more details, please visit www.USPS.com

Once your order is shipped, you will receive an email confirmation with your tracking number.

MakeMeChic.com offers a $10.99 flat rate shipping within the 48 contiguous U.S. states. Free shipping does not apply to APO/FPO, Alaska, Hawaii, or other US territories. Shipping rates for 2nd day or Overnight shipping is based on actual weight of the total items purchased.

Standard Ground shipping quotes can be estimated when viewing your shopping cart. All expedited shipping may be selected during actual checkout.

All international orders are subject to duties, taxes and fees as determined by your local government. FedEx and USPS only act as the collectors for the fees due to Customs, and may issue additional invoices as a part of the duties and taxes imposed by your country's customs department.

MakeMeChic.com is not responsible for any additional charges imposed by your country's government.

All international purchases are final and are not eligible for Returns or Exchanges. Any international returns are considered unauthorized and will incur a 50% restocking fee.

If a package is refused or undeliverable, it is the buyer's responsibility to contact us to request reshipment, otherwise packages will be processed as a return and will be charged the original shipping plus return shipping to us. Reshipments will incur a reshipping fee.

MakeMeChic.com respects your privacy. Any personal information obtained through MakeMeChic.com is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties without the approval of the user.

MakeMeChic.com is a secure site. Once you enter our checkout page, you are on a secure server. All credit card information utilizes state-of-the-art Secure Socket Layer (SSL) encryption technology.

Please contact us at orders@makemechic.com if you have any questions or if you have experienced any technical difficulties with our website.